Returns Policy

Returns Policy main image Returns Policy image
We understand regardless of the awards and plaudits afforded a wine that it is not going to be to the taste of every single person that purchases it. Ironically the more we sell of a given wine, the greater the chance that there will be someone out there that doesn't like it. One factor to consider before contemplating return is that of a faulty bottle, be that the affects of TCA in a wine finished under cork or another fault that is still likely with screwcap. Our first suggestion is always to open another bottle (should one exist), allow the wine some time to breath (ideally decanted for an hour) then try again. If this wine is sound, then the initial one opened is probably faulty and we can arrange a credit or replacement (will vary dependent on winery/supplier policy). In all instances we require you to keep the offending wine as a credit or replacement is not possible without it.
If you wish to return wine not to your taste, we would be happy to refund in full any bottles returned to us (if we are satisfied they have been stored and handled correctly) with a deduction made for our initial freight and insurance fee. This will vary dependant on your location. Please  email us before sending any wine so we can expect it. Returns should be sent to the following address and we do request wine is not sent back in times of extreme heat. Refunds will be processed within 24 hours of receipt of goods. 
National Head Office
The WineStar Centre
13 McGregors Drive
Keilor Park VIC 3042

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