Updated: 13th October 2021
Freight forwarders are reporting the following delays:
Courier Service: Sydney, Melbourne and Brisbane from between 1-3 weeks in some areas
Australia Post: Sydney, Melbourne and Brisbane from between 2-4 weeks in some areas. Furthermore from Friday 1st October to Wednesday 6th October, Australia Post will Temporary Pause all collections and any orders placed from Friday 1st October will be dispatched from Thursday 7th October
We appreciate your understanding and patience. While freight times are out of our hands, it does reflect on our service hence this notification.
First and foremost a massive Thank You to our loyal clientele for your ongoing support. We remain grateful for the privilege of supplying you with your wine needs.
In COVID times, we at WineStar must ensure we prioritise the health, safety and welfare of our valued clientele, our staff, our logistic partners and families of all. While we spruik the 'business as usual' adage, we and our freight partners have implemented some important measures.
Firstly, only WineStar administrative and cellarage staff have access to our warehouse, climate control and administrative building. We are following best practice hygiene and sanitising guidelines on our premises. We are unable to welcome visitors at this time.
Secondly, our freight forwarders are implementing contactless delivery. Drivers from both Australia Post and Couriers have the ability to leave you wine purchase as instructed at your front door (or where safe to do so). Proof of delivery will be photographic or GPS. This is especially important for extra precaution or self-isolating. Freight partner statements:
- Courier Service: To minimise risk, signatures will not be required for parcel delivery in some areas. Deliveries will be processed as an ATL (Authority to Leave) transaction. This means the parcel will be left in a safe place at the delivery address, and a photo will be taken of the item at the door. If the courier cannot deliver the package to a safe place, they will leave a calling card with further instructions. In this instance, the parcel will be dropped in to a local Parcel Connect outlet for collection at a convenient time, or returned to the nearest depot for redelivery. The Courier Franchisee will ask you to confirm your name and will enter these details into the scanner on your behalf. No signature will be required, allowing for a contactless delivery to take place.
- Australia Post: To minimise risk, parcels – be it at a post office or at a residence – will no longer require a signature for delivery or collection. Whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and sign on their behalf. The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.
We remain committed to continue to provide you with the utmost service during this time and beyond. We're only an email or phone call away.
Please stay safe
Phone: 1300 01 WINE