Author: Bert Werden
First and foremost a massive Thank You to our loyal clientele for your ongoing support. We remain grateful for the privilege of supplying you with your wine needs.
Update: November 18, 2020: Freight forwarders are reporting minor delays of "1-2 working days" for Couriers and Australia Post in some areas nationally. However we have seen "significant delays" for Couriers in WA (Australia Post in WA are running on schedule). For this reason and rather than risk having wine take 3-4 weeks via Courier, we have decided to suspend the Courier service to WA until Christmas and offer only the Australia Post option. We appreciate your understanding and patience. While courier freight times are out of our hands, it does reflect on our service hence this decision.
In these almost surreal times of Coronavirus, we at WineStar much ensure we prioritise the health, safety and welfare of our valued clientele, our staff, our logistic partners and families of all. While we spruik the 'business as usual' adage, we have implemented some important measures.
Firstly, only WineStar administrative and cellarage staff now have access to our warehouse, climate control and administrative building. We are following best practice hygiene and sanitising guidelines on our premises. We are not accepting visitors at this time.
Secondly, our freight forwarders are implementing contactless delivery. Drivers from both Australia Post and Couriers have the ability to leave you wine purchase as instructed at your front door (or where safe to do so). Proof of delivery will be photographic or GPS. This is especially important for extra precaution or self-isolating. Freight partner statements:
- Courier Service: To minimise risk, signatures will not be required for parcel delivery. All deliveries will be processed as an ATL (Authority to Leave) transaction. This means the parcel will be left in a safe place at the delivery address, and a photo will be taken of the item at the door. If the courier cannot deliver the package to a safe place, they will leave a calling card with further instructions. In this instance, the parcel will be dropped in to a local Parcel Connect outlet for collection at a convenient time, or returned to the nearest depot for redelivery. The Courier Franchisee will ask you to confirm your first and last name and will enter these details into the scanner on your behalf. No signature will be required, allowing for a contactless delivery to take place.
- Australia Post: To minimise risk, all parcels – be it at a post office or at a residence – will no longer require a signature for delivery or collection. In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and sign on their behalf. The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.
We remain committed to continue to provide you with the utmost service during this time and beyond. We're only an email or phone call away.
Please stay safe
Phone: 1300 01 WINE