WineStar - FAQs

FAQ's - Frequently Asked Questions

Q. How much is the freight to my place?
A. Freight and Insurance is FREE on dozen lots to 98% of the Australian population. Dozens can be all of one variety or mixed. For all other destinations or quantities less than one dozen please go to our freight page.

Q. What about if I won't be home?
A. We ask that you leave additional instructions if no one is home, such as "leave at back door" or "OK to leave on front porch". If there is no one home and no instruction, the courier will leave a card to say she/he has been and ask you contact them to arrange delivery. All deliveries are made during business hours so places of work are often favoured destinations. Deliveries unclaimed within 7 days will be returned to us and accounts will be credited less freight fees.

Q. Does WineStar ship Internationally?
A. Yes. WineStar ships to Singapore, Hong Kong and Japan. International customers are able to claim a tax exemption.

Q. How do I order?
A. WineStar uses EziMerchant and the latest in Comodo encrytion technology, protecting your credit card and personal details against disclosure to a third party. Simple work through our automated ordering procedure. Click on the 'home' page link and off you go!

Q. What payment methods do you offer?
A. Most common purchases are paid for by credit cards. We accept Visa, MasterCard, American Express, Diners Club and Australian Bankcard. Existing customers need only quote their customer number if no details have changed from previous orders.

Q. Do you provide a tax invoice?
A. An A4 (full page) tax invoice is provided with all orders at the time of delivery. Invoices can be used for tax deductions for tourists at TRS offices at all major airports. Additional copies of invoices can be requested.

Q. Are there any costs other than the wine that I should be made aware of?
A. No. We are committed to providing a simple and convenient service. All prices quoted are inclusive of GST and in Australian currency. International customers can use a currency converter.

Q. What is WineStar's stance on privacy issues?
A. WineStar has set up a page for privacy issues and information. Feel free to follow this link. An important statement WineStar enforces is that it is an offence to sell or supply to or obtain liquor on behalf of a person under the age of 18 years.

Q. Who is behind WineStar
A. WineStar is a wholly owned subsidiary of WineStar Pty Ltd. Based in Melbourne with bricks and mortar retail wine outlets since 1975, our online venture began in October 1997 firstly with www.winewerdz.com.au and subsequently with our baby, WineStar. The Directors of The Winewerdz Group are brothers Pierre and Bert Werden.

Q. What if my question is not answered here?
A. Follow this FAQ Email link for an almost immediate answer to your question (business hours permitting).