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Introducing StarCellar© our program to help you build up your own cellar, under perfect conditions and at the best rates available with Wine-Ark climate controlled wine storage. For just $2.50 per bottle we will ensure your prized possessions are cellared at a constant 14°C & 70 % humidity for an annual. You can take delivery of your wine at any time.

How does it work and can I access my wine?
You purchase your wine at WineStar through the normal channels. WineStar will then deliver the wine on your behalf to Wine Ark, who will then contact you to set up a new account (a separate account if you have an existing account with them). Using Wine-Ark’s state of the art inventory system, you can view each bottle in your collection online, wherever you are in the world. Deliveries can also be arranged through your online account or by calling Wine Ark. Here are some FAQ's (Frequently Asked Questions) about the StarCellar© program

What about Cellarage Security?
· Each client’s wine goes into its own unique location within Wine-Ark's Chatswood or Alexandria facility. ( Both in Sydney’s inner suburbs )
·  Additional cases are contributed to that location, to avoid movement/ disturbance of the wine.
·  The area is secured via CCTV back to base monitoring with camera ports throughout the facility that even Wine Ark staff are unaware of.  
·  Access to the area is limited to two highly trained staff members, both of whom have worked in the industry for many years.
·  These staff members use a unique PIN code and swipe card at each entry point into the facility.
·  Wine-Ark has not lost or had a single bottle stolen since they began operating five years ago.

Insurance?
·  The insurance is covered in the once off bottle cost; and is for all risks/ all contingencies.
·  In the unlikely event that Wine Ark goes into receivership, all wine will be automatically released given no outstanding accounts.

If I decide I would like my wine, how much will it cost to send it to me?
·  Wine-Ark will deliver the wine themselves, using climate controlled vans across the Sydney metro area, for market freight cost
·  Delivery interstate is outsourced, using TNT or Australia Post for nationwide and international deliveries with market rates being passed on.

If I live in Sydney, can I pick my wine up?
· A client can pick up their wine within a days notice by going to the Chatswood or Alexandria facility, without charge.

What happens at the end of the cellaring term?
· You may either have your wine delivered to you, or Wine-Ark will simply roll the term over for another period, based on the rate at the time of roll over. Rates are reviewed at the end of each year, but will not increase by more than 10 %, however it may be less. Any increases will take place on January 1st the following year.

Also:
·  A minimum initial and subsequent order of 12 bottles straight or mixed is required to enter the StarCellar program.
·  WineStar reserves the right to transfer wine and continue the StarCellar program with another cellarage facility. WineStar will be responsible for any costs incurred in this unlikely event.

For any other questions, please email